WORST customer service
If I could give this company/app less than one star I would. They have completely left me stranded more than once. The operators consistently blame the drivers on the errors as well, absolutely no sense of team work.
I ordered a taxi from the app, waited for over half an hour, and followed it to my place of pick up. Went to the street in time to meet it and it never arrived. However, on the app it state my pick up was "completed". So I called customer service which was completely useless and basically told me I needed to wait again. At the VERY LEAST I expected that they would tell me I would be put to priority pick up. Except all the operator did was interrupt me and then hang up on me. I will never use yellow cabs again in my life. What a waste of money.
Disappointedgirl654 about
Yellow Cab Vancouver, v1.3.1