Yellow Cab Vancouver App Reviews

About an hour ago I tried calling Yellow Cab for a pickup in Kitsilano, but the line was continually busy. Remembering that they now have an iPhone app I downloaded it, entered the information and ordered a cab. The order was immediately accepted. I waited for 15 or 20 minutes, only to then receive a message stating that the cab had been canceled. No explanation, no apology. Absolute waste of time.

You still need to call them to assure you get a phone call when they show up. There is no way to know that they will call. Yes, if you are standing around you dont need to wait on the phone and can wait on the street its fine. If you were hoping for service similar to calling the app doesnt deliver.

Ive used this for a couple of months now (with only one delayed cab) and will always use it over calling. Very quick and you can track your cabs location! Brilliant.

Just used it for the first time. Once a cabbie accepts your fare you can track the cabs location on the way to you. Didnt have to repeat where I was going - he already knew cause I put in the address. I was able to time in perfectly so that when he pulled up I just stepped outside of the restaurant I was at. Wasnt sure it was him cause his "available" light was on. Pretty impressed though!

This app is a huge improvement over phoning for a cab, as you get confirmation and feedback on where the taxi is that has agreed to pick you up. That avoids the horrible uncertainty that makes phoning such an annoyance, and it allows you to accurately estimate time to arrival. The app also phones you that the cab has arrived (although its often a minute or two late). There are a few things that should be improved, such as more frequent update of the map, and more precise timing of the phone call, but this makes taking a taxi fun again. Vancouver also needs to allow more cabs on the road to avoid long waits at busy times.

I cant figure out how to save my favourite pick-up addressed (e.g. My home address and office address). The GPS function gets my address wrong 50% of the time.

I dont know how people still call and wait for dispatch to take their calls. I will never call yellow cab ever again...only use this app

Tried it for the first time tonight. Yellow cab never showed up. The order never made it to the system. The button to check status only displayed the order number but no cab location. Driver from yellow told us it never really worked; they opt for dispatched calls.

This app has failed me twice in one night. In busy times, your booking will expire without warning, and list as "booking complete" when in fact the taxi hasnt ever arrived. I am currently in the taxi, 2 hours after first requesting a booking on this useless app.

Booked a cab through the app at 3pm for a cab to come at 7pm. I was waiting outside for the cab and kept checking the app. At 7:15 checked the app again and the cab got cancelled with no warning. Dont depend on the app. Call in.

I have used this app a few times and think it is brilliant. The cabs arrive so quickly...the app is easy to use.

I booked a taxi 2 hours in advance using this app. The app said booking confirmed, and it appeared in my bookings section. 5mins before the taxi is due, I open the app to try the "check your taxi" feature that shows where it is on Google maps. This was not available. Anyway, no taxi turned up. I couldnt get through to speak to anyone on the phone. I ended up having to drive myself to the destination just to minimize the amount of time I was late. Do not use or rely on this app for anything important!

I was hammered and successfully ordered a cab! Pretty neat being able to follow the cab on a map while it was on its way to pick us up. It doesnt work great during super busy hours, but nothing does. Ive used this dozens of times now and still works great.

Why isnt there an update yet???

App said cab had arrived and cab was nowhere in sight for the next ten minutes. Cab driver had no idea the app existed. Bring on Uber.

Luckily I was ready to go, but my cab was early! My first time using it and I was a little nervous about it, wondering if it would work, but Im thoroughly satisfied with the service I got!

I think the app is good, though i am unable to track where my cab is, and although I have saved my home address several times, it refuses to believe me and gives me instead a random address. I could, however cope with all of these things but cant deal with the verbal abuse from the drivers way too often. In fact, I can only remember a couple of pleasant drivers and I use taxis a lot!!! I am giving up this app now, after being screamed at last night. Thats just too many times for me now.

It would be great if the app would allow you to save all of your booking information so you do not have to enter in all the address each time. We only go back and forth from a few places and use a wheelchair van, and I would like to be able to save both addresses and the fact that I need a wheelchair van in the favourites.

If I could give this company/app less than one star I would. They have completely left me stranded more than once. The operators consistently blame the drivers on the errors as well, absolutely no sense of team work. I ordered a taxi from the app, waited for over half an hour, and followed it to my place of pick up. Went to the street in time to meet it and it never arrived. However, on the app it state my pick up was "completed". So I called customer service which was completely useless and basically told me I needed to wait again. At the VERY LEAST I expected that they would tell me I would be put to priority pick up. Except all the operator did was interrupt me and then hang up on me. I will never use yellow cabs again in my life. What a waste of money.

For some reason this app wants to know your location even when your not using it. They need to change this setting so you can set it to only know your location when using the app.